At CartWizard.online, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.
1. Returns
- You may return eligible items within 14 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Certain products, such as personal care items, intimate wear, and clearance sale items, are non-returnable for hygiene or final sale reasons.
2. Return Process
- Contact our customer service at support@cartwizard.online with your order number and reason for return.
- We will provide a Return Authorization and instructions for shipping the item back.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
3. Refunds
- Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable, except in cases where we shipped the wrong or defective product.
4. Exchanges
If you need a different size, color, or product, please return the original item and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective item, notify us within 48 hours of delivery with photos of the product and packaging so we can process a replacement or refund.
6. Contact Us
For any return or refund inquiries, please contact:
📧 support@cartwizard.online